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At the time of online transaction Creditail may receive excess money due to multiple debits to user Card / Bank Account as part of technical error OR user’s account being debited with excess amount in a single transaction due to technical error. For any payment refund related queries/requests/concerns customer can contact us through any of the following channels -

  • Call us on +91-6364533364

  • Email us at 

  • Write a request letter and send it to our below mentioned registered office address: Creditail Technologies Private Limited, 4th Floor, No. 133/2, Janardhan Towers, Residency Road, Bengaluru, Bengaluru Urban, Karnataka, 560025

Customer has to provide us following details so that his/her request can be processed at the earliest:

Transaction Details

  • Transaction Reference Number for the concerned transaction

  • GSTIN (as applicable)

  • Seller’s GSTIN (as applicable)

Refund Related Details

  • Beneficiary Name in bank account (Saving/Current Account)

  • Beneficiary Account Number

  • IFSC Code

  • Registered Mobile Number

  • Reason for making excess payment

Refund request will be processed only if-

  • Customer has made the excess payment to his/her credit or loan account and

  • Currently there is no outstanding in his/her credit or loan account and the account showing credit balance

Refunds will be done through NEFT/RTGS/IMPS only within 7 working days.

Customers need to claim the refund amount within 15 days from the date of payment made.

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